Deluxe Design Center will cover, at no charge, the following up to one week (7 days) from your date of installation: • Any stains that are not removable AFTER the homeowner has tried the suggested cleaning/ stain removal methods provided e.g., VIM, pure acetone etc. • Scratches and chips on surface or profile edges • Beyond this 7-day period, all repairs are subject to a service/ labour charge Any issues following the 7-day warranty period that are considered normal wear and tear will be invoiced out according to the specific repair and labour/ time involved to correct. If the repair is out of town; a travel charge may be applicable. Natural characteristics in all granite slabs consist of normal variations such as but not limited to the variation in gloss, colour, size, shape and pattern distribution, tone of background, and natural fissures (granite only). These variations are considered natural and normal attributes of the stone. Warranty up to one (1) year from installation date • All labour • Seams • Sink installation (not plumbing related) • Silicone / Epoxy applications • Sinks & faucets purchased through Deluxe Granite will be under the specific Manufacturer’s Warranty Guidelines Items not covered by warranty or beyond the 1 year of install date and subject to fee for service: • Normal wear and tear such as chips and scratches as a result of everyday use • Excessive force / pressure • Standing on or near any applicable overhang areas • Excessive loading or dropping of heavy objects on the countertop • Appliances specs that have been changed after template appointment or countertop not fitting properly because appliances were not on site at template • Natural settling of home resulting in seam shifting • UV damage (Quartz only) when used in outdoor applications which is not recommended • Use of non- approved cleaning products e.g., Magic Eraser • Discolouration or peeling silicone • Excessive impact/ misuse and abuse of stone material • Re-mounting of sinks where excessive weight and/ or misuse has occurred • Thermal shock or discolouration due to heat/ hot items being placed on the quartz ** WARRANTY INFORMATION FOR SPECIFIC QUARTZ MANUFACTURERS AVAILABLE UPON REQUEST**